We are going through a large transformation from Daycare to enrichment focused personalized attention for each dog. In addition, we are reducing our number of dogs and are doing the best we can in the middle of a surge in business. We are completely focused on the well being of each dog and please excuse us in advance as we try our best to make this as fair and seamless a transition. We know we will be making tough decisions and our philosophy of “Doing the right thing” will be our guide.
How do I know what day is best for SMART School - We will update the website to show suggested days for dogs and will try to remain consistent with your current daycare day.
How many dogs can you accept each day - Our limit per day for SMART School is 10 per day.
What if there is no room for the day that works for me and my dog - We will do our best to accommodate everyone and will initially register each day based on how long each standing reservation has been in place. After this initial scheduling is full, we will have a wait list in the order received.
What if I can’t make one of the sessions – This is a group commitment with the same dogs, we cannot replace a dog if you have to miss a week. Sessions are paid in advance and there’s no makeup.
Can I make a regular daycare visit - Daycare will be offered on a limited basis based on availability on weekends and weekdays if Smart School is not full.
Is boarding affected by this – There is no change to our boarding policy. Priority will be given to SMART School clients as the dogs are most comfortable already in our environment.
Can I board without being in SMART School – Yes, your dog can board with us as long as he can attend a refresher daycare on a weekend within 2 weeks prior to your boarding, and we have space.
I just need daycare and am not interested in SMART School – We are deeply sorry we cannot help on a regular basis and hope the limited space we have available will work with your schedule.
What about 10 packs for daycare – We will not be selling 10 pack daycare packages any longer. If you have visits remaining, we will accommodate you as best we can on weekends for daycare visits. If you choose to have your Dog attend SMART School, we will apply your remaining visits to that fee.
What is the cost for SMART School – $450 paid up front for 8 consecutive weeks, one day per week
How can I make suggestions to SMART School-We are always welcome to constructive comments, ideas and suggestions to make us better, please feel free to email us your input.